Address: , Louisville KY 40201
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Itinerary4.1 based on 10 reviews
We had a great experience. Marjorie was awesome! Our first stop on the itinerary closed for the day so she had to change things up quickly. We ended up going to Four Roses and Jim Beam instead of that one distillery. The whole trip was definitely worth it!!!!
Our tour guide was wonderful. She was on time, friendly, knowledgeable, and a safe driver. I was disappointed that the advertisement and the rep I spoke to on the phone when I called in my reservation did not make VERY clear that I would only go to 3 distilleries and that my choices included only 3 distilleries. Also, it came to my attention while on the tour that what I paid Viator was VERY overpriced. Lesson learn. And I am sharing that lesson with friends and family.
It was a fun day and our driver Kristen was excellent. We had a minor concern at the beginning of the trip where the tour company wanted to add another couple. The van we were in was too small to transport six adults comfortably for the hours of planned driving. At the last second the third couple changed their mind so it was just the original two couples.
Never experienced the Bourbon Trail, but Viator made it quick and easy ! Our tour guide and host Yosvany was excellent!! He planned all the stops on our day long trip and also kept us on our toes. (you will lose track of time there) It was great to sit back, relax and enjoy the best bourbons, while he safely drove us around the countryside to all the major Distrilleries. I would recommend this trip in a minute to anyone looking for the same experience. Well Done & Thanks again Yosvany !
Our driver Kristin was excellent. The tours were great. We learned a lot. The only downside was planning it and working with the Viator group in planning. We went back and forth a lot before they gave us an itinerary and then didn’t communicate to the driver where to pick us up so she had to call and make her way to us in downtown Louisville the morning of. I got three different start times before we determined what was final!
Booking this tour has been a horrible experience! I booked the tour using an IPad and I apprently the booking has some sort of a glitch. I booked the day I wanted but when the confirmation came in it was for the next day instead of the day I booked. I have called the tour operator a couple times and left messages as nobody answers and nobody calls back. I have tries to use the contact tour operator from the booking screen and that gives me an error of not available at this time. All I would like to do is get my trip booked for the proper day and I can't get any response. This is very frustrating. Be careful when booking this trip. If you have any issues do not expect any communication from the tour operator.
Enjoyed, but recommend the following: Don't use limousine. There were 8 of us. Cramped and hard to get in and out. Eliminate the half hour gift shop time at Maker's Mark and start the tour earlier. People didn't have time to get bottles dipped afterwards. Also caused us to be late to Buffalo Trace tour. Our guide was able to get us in. Also would be good if our guide had a microphone and gave us some history during the drive.
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